UK Womenswear Privacy Policy

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Yours Truly Najé

Last updated: 10 October 2026

At Yours Truly Najé (YTN), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase or contact us.

WHO WE ARE

Yours Truly Najé is an independent UK womenswear brand operated by Najé Thompson as a sole trader.

Website: www.yourstrulynaje.co.uk

Email: contact@yourstrulynaje.co.uk

Business correspondence address: Suite 844, 80A Ruskin Ave, Welling, DA16 3QQ

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address and contact details.
• Billing and delivery addresses.
• Order information, including purchased items, sizes and payment status.
• Messages and enquiries you send to us.
• Website usage information, such as device details and cookie preferences.
• Marketing preferences, if you choose to receive promotional communications.

Payments are processed through our payment provider, Stripe. We do not require customers to send us their full card details by email.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders and pre-orders.
• Arrange delivery and provide tracking information.
• Communicate about purchases, manufacturing progress and delivery updates.
• Respond to enquiries, cancellations, returns and refunds.
• Maintain business, accounting and legal records.
• Protect our website and transactions against fraud.
• Send marketing communications where permitted and where you have chosen to receive them.

Our Legal Bases

Under UK data protection law, we process personal information where necessary to fulfil a contract with you, comply with legal obligations, or pursue legitimate interests such as customer service, business administration and fraud prevention.

Where consent is required, including for certain marketing communications and non-essential cookies, we will request it. You can withdraw consent at any time.

Sharing Your Information

We may share relevant information with trusted service providers, including:

• GoDaddy, which hosts and supports our online store.
• Stripe, which processes online payments.
• Delivery and courier companies, which fulfil shipments.
• Professional accounting, technical or legal service providers where necessary.
• Public authorities where required by law.

We do not sell your personal information to advertisers.

International Data Transfers

Some service providers may process information outside the United Kingdom. Where applicable, we take steps to ensure that appropriate legal safeguards are in place.

Details of relevant safeguards may be requested using our contact email.

How Long We Keep Information

We retain personal information only for as long as necessary for the purposes described in this policy.

Order and accounting records may need to be retained for several years to comply with tax and legal requirements. Customer enquiries and other records are retained according to their purpose, applicable obligations and our documented retention arrangements.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it.

Cookies

Our website may use essential cookies to support functions such as shopping baskets, checkout and website security.

We may also use optional analytics or marketing cookies where enabled. We will explain their purpose and obtain consent where required.

Your browser settings and any cookie preferences available on our website can help you manage cookies.

Your Rights

Depending on your circumstances and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Ask us to restrict or object to certain processing.
• Request transfer of eligible personal information.
• Withdraw consent where processing relies on consent.

To exercise your rights, please contact us at contact@yourstrulynaje.co.uk.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website or legal obligations. The latest version will be made available on our website.

Contact Us

For privacy-related enquiries, please contact:

Yours Truly Najé

contact@yourstrulynaje.co.uk